Warranty Claim Form

Please complete this form entirely and click Submit. All information is required to process your claim. Failure to complete the form below or submit any of the required items will delay our response to your issue.

Customer Name
Customer Address
Customer City
Customer State
Customer Zip Code
Customer Home Phone #
Customer Work Phone #
Customer Email Address
Confirm Customer Email
Original Installing Contractor
Contractor Address
Contractor City
Contractor State
Contractor Zip Code
Contractor Phone #
Distributor where material was purchased:
Distributor Address
Distributor City
Distributor State
Distributor Zip Code
Distributor Phone #
Product Involved
Product Color
Accessory Color
Product Profile (Double 4, Double 5, etc.)
Total # of squares of material on the home:
Total # of squares of material affected:
Other materials affected along with quantity (corner posts, etc.)
Style of Home
Walls affected (as viewed from the front of the home)
Wich wall faces north?
Date of Installation
Date issue was first discovered
How frequently is the product washed?

Proof of Purchase is required.

Please check which is attached:
Please upload attachments here:

Photos of all affected walls are required. One close up photo taken that illustrates the issue and one photo of each wall of the home, showing the complete wall.

Please limit photo file sizes to under 10 MB.

Photo 1
Photo 2
Photo 3
Photo 4

A sample of the product exhibiting the issue is required to process a fade claim. Remove, or have your contractor remove, a small 1-3 inch whole piece that can be placed back on the wall if necessary.

Explain the issue. Please be specific:
If the complaint address is different than the property owner address, please write the address in the explanation area above.
 
Submit
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